Shipping policy

Last Updated: 27-2-2026

This Shipping Policy applies to all orders delivered within the United States.
We aim to provide a clear, reliable, and transparent delivery experience.

1. Shipping Costs

Standard shipping within the United States is free on all orders.
There are no additional handling or processing fees at checkout.

2. Processing & Delivery Times

Below you’ll find the estimated delivery times for all shipments:

• Processing Time: 1–2 business days (Monday–Friday)
  
• Estimated Delivery Time: 5–8 business days after dispatch, depending on customs clearance and courier availability.
  
• The total delivery time is 6–10 business days, including processing and shipping.
• Order Cut-off Time: 12:00 PM ET 

Depending on availability, certain items may be shipped from our EU warehouse to ensure faster processing and reliable delivery.

Delivery times may vary due to carrier volume, weather conditions, or local delays.
Most orders arrive within the stated timeframe.

Once your order has been dispatched, you will receive an email containing a tracking link.

3. Customs & Import Fees

Orders shipped from overseas may be subject to customs, duties, or import fees under U.S. regulations. These charges, if any, are the responsibility of the customer.

4. Address Changes

You may request an address change within 24 hours of placing your order.
After dispatch, changes can no longer be made.

5. Order Cancellations

You may cancel your order before dispatch.
Once your order has shipped, cancellations are no longer possible.
Items may still be returned in accordance with our Refund Policy.

6. Delayed or Damaged Deliveries

If your order is delayed or arrives damaged, please contact us:

Email: info@celrien.com
Phone: +19177181740572

For damaged parcels, please include clear photos so we can assist you promptly.

 

7. Customer Support

Email: info@celrien.com

Phone: +19177181740572

Our team is available 7 days a week from Monday–Sunday, 09:00–18:00 GMT

We do our best to respond to your email within 1-2 business days.

Support Information: Our customer service operates from the United States and provides dedicated English-language support for US customers.

8. Company Information

This online store (Celrien) is operated by:

QTP Global LLC 
Registration Number: 2026-001900478
Business Address: 1007 N Orange St. 4th Floor  Suite #5443, Wilmington, Delaware 19801, United States

For information about returns and refunds, please see our Refund Policy.